RETURNS AND REFUNDS

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the order reception date.

If you wish to replace one or more damaged, defective, or incorrect products, you can send an explicit declaration of your decision to withdraw to our customer service, at the e-mail address info@dietalinea.it, describing the problem encountered and sending a photo of the product.
Please remember that only products received damaged, defective, or incorrect can be replaced.

HOW TO REQUEST A RETURN

If you want to make a return, follow these simple steps:

1. Send a request to our customer service indicating the order number, the product you intend to return, and the reason. Customer service will send you all the instructions to proceed with the return shipment.

2. Place the products in their original packaging: the products must be returned in the same conditions in which you received them, i.e., in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals, labels, and tags still attached to the product.

Returned items will be checked by our warehouse to verify that they have been returned intact, and we will charge you for any depreciation in the value of the goods, refunding only the residual value of the Product.

3. Keep the shipping receipt. When the return arrives at our warehouse, we will proceed with the refund using the same payment method used for the purchase (credit card, prepaid card, PayPal).  

In the case of a Return for Withdrawal, the shipping costs for returning the products are borne by the customer. The return will be the customer's responsibility until the package is delivered to our warehouse.

In the case of a Return for an incorrect, damaged, or defective product, the shipping costs are borne by us. In addition to the value of the purchased products, the amount relating to the logistical expenses incurred for the delivery of the order will also be refunded, if the returned product was the only one in the order. Furthermore, no transport costs for the return will be charged.

REFUND

The return will be processed within 10 working days from the date of delivery to our warehouse. All payments made for returned items will be refunded, including delivery costs in case of an incorrect, damaged, or defective product (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case not later than 14 days from the date on which the withdrawal request was received by our Customer Care. Such refunds will be made using the same payment method used for the purchase, unless the customer requests otherwise; in such a case, any additional costs resulting from the different payment method chosen will be borne by the customer. The refund may be suspended until the goods are received or until the customer has provided proof of having sent back the goods, if earlier.